Refund and Returns Policy

Premium gear. Hassle-free returns. We've got your back.

1. 🔒 All Sales Are Final

Once an order is placed, it is processed promptly to ensure timely delivery. Therefore, we do not offer refunds or order cancellations. We encourage customers to review their orders carefully before finalizing the purchase.

2. 🔁 Exchange Policy — We’ve Got You If It’s Legit

Got the wrong size? Mistake on our end? We’re not here to leave you hanging.

You may request an exchange within 3 days of delivery, but here’s the fine print:

The item must be unused, unwashed, and in original packaging.
Only one exchange per item is permitted.

Email: support@vaderpro.com
Subject: Exchange Request – [Order Number]

3. 🚫 We Don’t Accept Returns for:

“Changed my mind” situations
Wrong size due to not checking the size chart
Used or worn gear
Final sale or clearance items
Custom orders (including select kits or bundles)

4. 📦 Damaged or Defective Gear? Hit Us Up Fast.

If your item arrived faulty, defective, or clearly damaged in transit, we’ll sort it out.
Just make sure you contact us within 72 hours of delivery with:

Your order number
Photos/video of the issue
A brief explanation of the problem

We take this seriously — and so should you.

5. 🚚 Shipping Delays Are Not Refundable

While we strive to dispatch orders promptly, unforeseen delays caused by couriers, customs procedures, weather conditions, or public holidays are beyond our control. Such delays are not eligible for refunds; however, our team will assist you in tracking your shipment and following up as needed.

6. 🧠 Order with Intention

VaderPro gear is built with purpose — and we expect our community to order the same way. Be mindful, review the size charts, and ask questions before you hit checkout.

Need help? We’re here:
📩 support@vaderpro.com

7. 📌 Policy Updates

We evolve — so do our terms. VaderPro reserves the right to update this policy at any time. The latest version will always be available on our website.